Pure Black Tea by TheTeaExchange

Return & Refund Policy

At TheTeaExchange, we strive to deliver fresh, high-quality teas with every order.

Returns

Due to the consumable nature of tea products, we do not accept returns on opened or used items.

Returns may be accepted only if:

• The product received is damaged during transit.

• The wrong product was delivered.

• The package is received in a tampered condition.

Reporting an Issue

If you receive a damaged, incorrect, or tampered order, please contact us within 48 hours of delivery with:

• Your order number

• Clear photographs of the product and packaging

• A brief description of the issue

You can reach us at: hello@theteaexchange.in

Refunds & Replacements

Once the issue is verified, we may offer:

• A replacement product, or

• A full refund to the original payment method

Approved refunds are typically processed within 5–7 business days.

Non-Refundable Situations

Refunds or returns will not be provided for:

• Change of mind after purchase

• Incorrect shipping information provided by the customer

• Delivery delays caused by courier partners or unforeseen circumstances

• Products that have been opened, consumed, or partially used

Contact Us

If you have any questions regarding returns or refunds, please contact us at:theteaexchange@yahoo.com

Thank you for being a part of TheTeaExchange — a place where people become human, for a moment.

Shipping Information

At TheTeaExchange, every order is packed with care and dispatched fresh.

Order Processing

• Orders are processed within 1–2 business days.

• Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

• Rajasthan, Haryana, Punjab, Delhi NCR: 2–5 business days

• Rest of India: 3–7 business days

• Remote locations may require additional time.

Shipping Charges

• Free shipping on orders above ₹499.

• Orders below ₹499 may incur shipping charges based on delivery location and order weight, which will be displayed at checkout.

Order Tracking

Once your order is shipped, a tracking link will be shared via email or WhatsApp.

Delays

Delivery timelines are estimates and may be affected by weather conditions, festivals, strikes, or courier-related delays.

Questions?

For any shipping-related assistance, contact us at: hello@theteaexchange.in

Thank you for choosing TheTeaExchange.

Bold. Uncomplicated. Timeless.